Frequently Asked Questions
How Much Is Delivery?
Within the UK, delivery costs £3 per shopping cart. So as many items as you like for only £3 postage...and it's delivered by fancy courier folk. Snazzy right?
I Live Outside The UK, Can I Still Buy From The Pigeon's Nest?
Yes you can! Please conatct me or shipping costs.
How Long Till I Get My Items?
Everything on my website is made to order. It takes me no more than 10 working days to create any of my items which are then sent via tracked Courier. If there is a slightly longer queue for products I will email you and let you know how long till I get started on making your lovely thing.
Do You Have A Returns Policy?
I want you to be happy with your item, but if there is a problem, I offer a refund policy on any unused items returned in their original condition within 14 days. Please note that I will only refund postage if the item is faulty or damaged.
Are your products child safe?
All my products are made as safe as possible, but my items are designed to be for decorative use, not heavy play. Birds, Mousies and Hedgehogs all use small beads as eyes and although they are securely sewn in, please use your parental judgement before giving any of my products to children.
I Still Have Questions....
Ping me an email firstname.lastname@example.org if you need anything else answering!